Terms and Conditions of Use & Acceptable Use Policy

Terms and Conditions of Use

  1. This page, together with the documents referred to in them and the information available on the website www.enjoybedandbreakfast.com (and its related pages and sub-domains) (our “Site”), contains the terms on which you may make use of our Site, whether as a guest or a registered user or customer (the “Terms”). Please read these Terms carefully before you start to use the Site. By using our Site, you indicate that you accept these Terms and that you agree to abide by them. You further acknowledge and agree that these Terms will apply to all bookings made via the Site. If you do not agree to these Terms, please refrain from using our Site.
  2. References to "you" and "your" in these Terms will include all persons named on the booking made (including without limitation anyone who is added or substituted at a later date).
  3. Information about us
    www.enjoybedandbreakfast.com is a site operated by Enjoy Bed & Breakfast Limited ("we", us” and “our”). We are registered in England and Wales under company number 07082717 and have our registered office at 13 Kingsway House, 134 – 140 Church Road, Hove, BN3 2DL. Our VAT number is 101950648.
  4. Our Services
    1. When you book accommodation via the Site, we act as a booking agent and intermediary for the provider (or person(s) connected with such provider) of the accommodation or other service to be provided (the “Provider”). As we act as agent when taking your booking, we accept no liability in relation to any contract you enter into with the relevant Provider for the accommodation or for any services or arrangements you purchase or for the acts or omissions of any Provider, supplier or other person or party connected with such accommodation, services or arrangements. We recommend that you ensure that the terms and conditions of the Provider(s) are to your satisfaction prior to booking, as we do not make any warranties or representations as to their contents. Any terms and conditions relating to the booking that you make with a Provider will apply to your contract with that Provider, as will any terms and conditions of any other booking intermediary through which you make your booking. 
    2. When you make a booking:
      1. you are not only agreeing to these Terms, but you are also deemed to have agreed to all the conditions of the relevant Provider or booking intermediary; and 
      2. you guarantee that you have the authority to accept, and do accept these conditions (and the conditions of the relevant Provider or booking intermediary) on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.

        It is your responsibility to ensure that any information which is given to you by us or any of our employees or Providers is passed onto all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking. 
    3. Your contract with the relevant Provider(s) (subject to their terms and conditions) will come into existence once we have received your payment in cleared funds and a confirmation invoice has been issued. Prices are confirmed at the final step of the booking path at the point when you click ['Agree and purchase']. 
    4. All booking arrangements provided on the Site are priced separately and individually, and no discounts or concessions are made for multiple, connected or related bookings. As such, should you make more than one booking with us at the same time; the total price charged will be equal to the aggregate of the individual prices charged for each individual booking. A multiple booking therefore will not constitute a “package” as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992 nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995 (as amended from time to time). 
    5. Accommodation
      1. Star ratings provided on the Site are intended as a general guide only. Please be aware that such ratings do not necessarily reflect the official local rating system. Standards between accommodation of the same class in different countries (and sometimes even domestically) may differ widely. Different rating systems may apply in different countries. 
      2. Check-in and checkout times: these will be subject to the Provider(s)’s terms and conditions. 
      3. Images and descriptions of accommodation: whilst we endeavour to ensure that such images and descriptions of amenities and facilities displayed on the Site are an accurate and up to date representation of the accommodations on offer, we depend on Provider(s) to provide us with these images and descriptions and we cannot guarantee that this will always be the case. Images of room types do not necessarily represent the actual room (including without limitation the bed configuration) of the room being booked. 
      4. Reviews: we do not review any of the accommodation ourselves. All reviews are sourced externally or from third party commentators via the Site and we make no warranties or representations whatsoever relating to the completeness or accuracy of any such reviews. 
      5. Please note that there may be taxes levied abroad but not paid at the point of booking that are payable in relation to your booking e.g. local taxes, sales tax etc. Any local taxes will be payable by you directly to the Provider at the time of check-in/checkout 
      6. The listing of any accommodation premises or other services on this Site is not and should not be taken to be a recommendation from us, or a representation or warranty of any nature that the premises or other service will be suitable for use or fit for purpose. 
    6. Prices
      1. We endeavour to ensure that all the information and prices on the Site are accurate, however changes and errors do occasionally occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed and payment has been paid. We reserve the right to amend the price of unsold arrangements at any time and correct errors in the prices of confirmed arrangements. 
      2. Prices are shown with rates of exchange calculated on a daily basis. Prices, including sterling (GBP) price estimates, may therefore differ on a daily basis to reflect any movement in exchange rate levels. The exchange rate applicable to any item within a booking at the time that the booking is made may differ from the exchange rate(s) applicable at the time(s) that any amendments or cancellations to that item and/or that booking are made. Exchange rates displayed on the Site are determined by us; your bank or financial institution may apply a different exchange rate where relevant in respect of any payments processed by credit or debit card. 
    7. Payment
      1. Upon making a booking, you agree to pay to us the non-refundable deposit as stipulated by us during the booking process. Where a Provider stipulates in its terms and conditions that pre-authorisation of any amount(s) is required in order to complete a booking, you agree that the Provider may contact you by phone, fax or email to arrange and finalise such pre-authorisation and you acknowledge that your booking will not be complete until such pre-authorisation has been approved by the Provider unless the Provider confirms otherwise in writing. The balance of the cost of any booking for accommodation is payable to the Provider together with payment in respect of charges for any additional services subsequently contracted for with the Provider and, where applicable, payment of any service providers, taxes and additional payments specified in the Provider’s terms and conditions. Please note that you may be required to present a credit or debit card at the time of check-in to provide confirmation of authorised card use or to secure the payment of the balance of the cost of your booking together with any additional charges or taxes. 
      2. Payment can be made by all major debit and credit cards as detailed on the Site, subject to any contrary requirements of individual Providers. We reserve the right to charge you in addition for any handling fees we or the Provider incur in relation to bookings made by credit card. You will be notified of the relevant charges at the time of booking. We will charge you for any additional handling fees incurred by us in respect of payment through a debit or credit card and in addition to the price of your booking, there may be an additional booking fee payable per person. All such fees will be highlighted to you during the course of making your booking. 
      3. We may be required to pass your card details to the relevant Provider(s) for fulfilment of the booking. Payment methods other than those stated on the Site will not be accepted and no responsibility is accepted for cash or cheques sent through the post. 
      4. We will not be liable for any subsequent price increase as a result of any payment failure. 
    8. Confirmation
      1. Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your arrangements on behalf of the Provider(s) concerned by issuing a confirmation email. Please check this email carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. As we act only as a booking agent we will have no responsibility for any errors in any documentation except where those errors were made by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. 
      2. We suggest that you check and confirm with the Provider(s) concerned the precise terms and conditions upon which they make the booking available to you. The reservation numbers included on your confirmation should be quoted to the Provider (s) concerned in all enquiries, cancellations or amendments to the reservation. 
    9. Special Requests/Needs
      1. If you have any special requests please contact the Provider(s) concerned and advise them at the time of booking. Neither we nor the Provider(s) concerned can guarantee that they will be met. Neither we nor the Provider will be liable for any failure or inability of either of us to comply with special requests. 
      2. If you or any member of your party has any medical problem, incapacitation or disability which may affect your booking or which may require special assistance, please advise the Provider(s) concerned before we confirm your booking so that they can advise as to the suitability of the chosen arrangements and the availability of special facilities. If these requirements change before your trip you must inform us. We will not subsequently be liable to you for any losses you may incur in the event that we or our Providers are unable to accommodate your requirements. 
    10. Cancellations and Amendments to Bookings made by you 
      Enjoybedandbreakfast.com acts at all times as a booking agent on behalf of the Provider(s) involved with your accommodation booking. As a booking agent, our role is to ensure that all accommodation booked corresponds with what has been agreed with you at the time of booking. In the case of the accommodation deviating from what has been agreed due to the Provider(s) inability to honour the contract, then Enjoybedandbreakfast.com will open a communication dialogue between the relevant Provider and the customer and will not be liable for any compensation claims. In this context, Enjoybedandbreakfast.com cannot be held responsible for any changes imposed by the Provider(s) nor can be considered liable for any omissions or mistakes, unless the latter occur due to our negligence. Ultimately, the customer’s relationship with Enjoybedandbreakfast.com will be restricted solely to the above mentioned role of the company as a booking agent, as well as with the various Provider(s) involved who will have the responsibility to provide in full the products advertised at the time of booking.

      By making a booking with one of our Providers, you accept and agree to the relevant cancellation and no-show policies of that Provider, and to any additional terms and conditions of the Provider that may apply to your booking or during your stay, including for services rendered and/or products offered by the Provider. The general cancellation and no-show policies of each Provider are made available on our website at the Provider’s Overview page, during the booking procedure and in the confirmation email. Please note that certain rates or special offers may not be eligible for cancellation or change. Please check the details thoroughly for any such conditions prior to making your booking.

      If you wish to review, amend or cancel your booking, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Provider’s cancellation and no-show policies. We recommend that you read the cancellation and no-show policies of the Provider carefully prior to making your booking.

      If you need to amend a confirmed booking, you must notify the relevant Provider immediately and amendment charges may be payable. The amount and nature of such charges will depend upon the time your notice of amendment is received by the Provider(s) concerned and will further depend upon each Provider(s)’s applicable terms and conditions. Any changes to your booking must be notified to and agreed with the Provider(s) concerned directly, and are at their discretion.

      If you need to cancel a confirmed booking, you must contact us via heretohelp@enjoybedandbreakfast.com and include your reservation number. The relevant Provider charges as outlined at the time of booking will generally be payable. The amount and nature of such charges will depend upon the time your notice of cancellation is received and will further depend upon each Provider(s)’s applicable terms and conditions.Non-arrival may result in the cancellation of your entire reservation and applicable cancellation charges may be applied. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

      At our discretion you may receive a voucher for the amount paid to us as your initial 15% deposit. This voucher will enable you to a discount for that amount on any future booking you make with us. Additional bank charges may apply. All charges will be calculated at your bank’s current exchange rate for British Pounds. 
    11. Cancellations and Amendments to Bookings made by the Provider 
      We will inform you as soon as reasonably possible if the Provider needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Provider in relation to any alternative arrangements offered by the Provider but we will have no further liability to you. 
    12. Behaviour 
      You undertake not to behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others whilst using any accommodation booked through this Site or any other service/product available via us or this Site. If your behaviour is inappropriate and/or causes offence, or harm to others, or risks damage to property belonging to others, we and/or any relevant Provider(s) may cancel your booking, in which case our and the relevant Provider(s)’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination and you will further be in breach of these Terms for purposes of clause 8. 
    13. Credit/Debit Card Transactions
      1. We make all reasonable efforts to ensure that card transactions are secure. However, if unauthorised charges appear on the credit/debit card (statement) you have used via the Site or with us at any time during or after you have made your reservation, conducted your transaction, or disclosed your credit/debit card details on the Site, we shall not be liable or responsible in any way in respect of any damage or loss of whatever nature suffered or incurred by you arising from or in any way connected with the use, transaction or disclosure of the card details. 
      2. Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. 
      3. By making a reservation with your credit card, you agree that in the event that you cancel your reservation or that you fail to arrive by your agreed check-in time (subject to the terms and conditions agreed between you and the relevant Provider), you authorise the us to:
        1. demand and claim payment from you of; and/or 
        2. charge to your credit card without further reference to you, 
          such amount(s) as may be specified in the Provider’s cancellation policy and/or terms and conditions in the case of accommodation or such amount(s) as may be set out in the Provider’s terms and conditions in the case of non-accommodation product or service. 
    14. Insurance 
      You are strongly recommended to take out personal travel insurance for all members of your party. Some Providers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.
    15. Passports, Visas and Health Requirements
      1. Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents. 
      2. You are recommended to check the up to date position on visa, passport and health requirements with the Provider(s) concerned, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure. 
    16. Complaints 
      If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of any arrangements booked through us. We regret we cannot accept any liability if we are not so notified.  
  5. Intellectual Property 
    You acknowledge and agree that the "enjoybedandbreakfast" and “enjoybedandbreakfast.com” name, style and trademarks, as well as all rights in the information, content, graphics, text, sounds, images, buttons, service marks, trade names, logos design, layout, copy and source code displayed, embedded in or otherwise published on the Site (the “Materials”) belong exclusively to us and/or our licensors and that nothing in these Terms shall confer upon you any rights whatsoever in respect of any of these. Except as otherwise expressly provided in these Terms, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, Materials, software, products or services obtained from this Site. 
  6. Disclaimer
    2. Further to and without derogating from clause 6.1 above:
      1. information, commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents; 
      2. the materials, information and opinions included and/or expressed in or on accommodation descriptions, reviews, comments, bulletin boards, chat rooms, community pages or other forums or interactive facilities on this Site (“Forums”) are not necessarily ours or our content providers. We do not undertake to monitor or review Forums, and the content of Forums is not our responsibility. We may remove or modify any content without prior notice or liability at any time in our sole discretion. Any use of the Forums will be at your own risk and will be subject to the disclaimers and limitations of liability set out above and elsewhere in these Terms; and 
      3. where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. 
  7. Liability
    1. You acknowledge and agree that your use of this Site is at your own risk. You assume complete responsibility for any and all risk or loss resulting from your downloading and/or use of or referring to or relying upon information, products, services or materials provided on this Site, or any other information obtained from your use of this Site, or any other information obtained from the use of this Site 
    2. Further to and without derogating from clause 7.1, we shall not be liable for any costs, claims, actions, demands, liabilities, expenses, damages (whether special or general) or losses (whether direct or consequential) instituted against or suffered or incurred by you, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, arising out of or in connection with:
      1. these Terms, the Site or our services except where any such costs, claims, actions, demands, liabilities, expenses or damages arise as a result of our fraudulent, dishonest or grossly negligent conduct; or 
      2. any breach by a Provider of that Provider’s terms and conditions relating to accommodation or other services booked by you; or 
      3. any act or omission of any Provider or other third party howsoever arising, whether related to these Terms, the Site, our services or otherwise, including but not limited to any misuse or otherwise unauthorised use by a third party of the Site or our services; or 
      4. errors, mistakes or inaccuracies of content of any nature whatsoever resulting from your access to and use of the Site; or 
      5. any unauthorised access to or use of our secure servers and/or any and all personal information stored therein; or 
      6. any interruption or cessation of transmission to or from the Site; or 
      7. any bugs, viruses, Trojan horses, or the like, which may be transmitted to or through the Site by any third party; or 
      8. any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of our services or of any content posted, emailed, transmitted, or otherwise made available via the Site; or 
      9. any cause affecting the performance by us of our obligations under these Terms arising from acts, events, omissions or non-events beyond our reasonable control, including acts of God, riots, war, acts of terrorism, fire, flood, storm or earthquake and any disaster. 
    3. Our maximum liability under these Terms and/or in relation to any booking made via the Site or any service(s) which we provide to you shall be limited to the deposit you pay to us in relation to the booking in question. 
    4. Notwithstanding any of the above, nothing in these Terms shall operate to exclude our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation. 
  8. Indemnity 
    You agree that your use of the Site shall be at your sole risk and you hereby indemnify and keep indemnified us, our employees, directors, representatives, affiliates and business partners from and against all costs, claims, demands, liabilities, expenses, damages or losses suffered or incurred by any third party arising out of or in connection with:
    1. your breach of these Terms; or 
    2. your use of the Site. 
  9. Uploading Materials to our Site
    1. Whenever you make use of a feature that allows you to upload material to our Site, or to make contact with other users of our Site, you must comply with the content standards set out in our Acceptable Use Policy [below]. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty. 
    2. Any material you upload to our Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy. 
    3. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site. 
    4. We have the right to remove any material or posting you make on our Site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy [below]. 
  10. Linking to our Site
    1. You may link to any page on our Site, provided you do so in a way that is fair and legal and does not in any way damage our search ranking, business, reputation or goodwill (or the search ranking, business, reputation or goodwill of any of our Providers, business partners, clients or suppliers) or take advantage of any of the aforesaid, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 
    2. Our Site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in ourAcceptable Use Policy [below]. 
    3. If you wish to make any use of material on our Site other than that set out above, please contact us via the Contact Us form.
  11. General
    1. These Terms shall be governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales shall have non-exclusive jurisdiction to adjudicate any dispute which arises thereto. Additionally your accommodation booking may also be subject to local laws, customs and sensitivities, which may change from time to time. We are not liable for any bookings which do not comply with such local laws, customs and sensitivities. 
    2. Use of this Site is unauthorised in any jurisdiction that does not give effect to all provisions of these Terms including without limitation this paragraph. 
    3. Our performance in accordance with these Terms is subject to existing laws and legal process in all applicable jurisdictions and nothing contained in this agreement is in derogation of our right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by us with respect to such use. 
    4. We reserve the right to deny access to the Site at any time without notice. 
    5. We may amend these Terms from time to time without the requirement of prior notice. However, no changes to the Terms shall be effective until we have posted the revised Terms on the Site and/or have made them otherwise available to you. 
    6. You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or your use of this Site. 
    7. Except as otherwise provided herein, all notices and other communications to you shall be in writing or displayed electronically through the Site. Notices to you shall be deemed to have been properly given on the date of display on the Site or by email, or on the date received if delivered in any other manner. 
    8. Our failure to enforce any provision hereof shall not constitute or be construed as a waiver of such provision or of the right to enforce it at a later time. 
    9. You may not assign your rights or delegate your duties under these Terms. 
    10. We will use personal information collected about you for purposes of (a) providing access to and use of the Site and services to you, (b) providing customer support, billing and other similar activities related to the Site and services, and (c) keeping you informed about products, services, offers and upcoming events and to improve our services. We may also provide personal information about you to third parties for the purpose of providing you with direct marketing offers which we think may be of interest. Should you not wish to receive such information, kindly notify us in writing. 
    11. We may provide and export personal information about you to other members of our group for the purposes of (a) providing access to and use of the Site and the services to you, and (b) providing customer support, billing and other similar activities related to the Site and the Services. 
    12. A person who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms, except that a Provider shall be entitled to enforce against you any provisions of these Terms which are intended to benefit, or would otherwise have the effect of benefitting, the Provider. This paragraph does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act. 
    13. If any provision of these Terms (or part of a provision) is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. 
    14. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties. 
    15. These Terms, and any documents referred to herein, constitute the whole agreement between you and us and supersede any and all previous arrangements, understandings or agreements between you and us relating to this Site or any of the subject matter covered by these Terms. 


Acceptable Use Policy

This acceptable use policy sets out the terms between you and us under which you may access our website www.enjoybedandbreakfast.com (“our site”). This acceptable use policy applies to all users of, and visitors to, our site.


Your use of our site means that you accept, and agree to abide by, all the policies in this Acceptable Use Policy, which supplement our Terms and Conditions of Use and Privacy Policy.

www.enjoybedandbreakfast.com is a site operated by Enjoy Bed & Breakfast Limited ("we", us” and “our”). We are registered in England and Wales under company number 07082717 and have our registered office at 13 Kingsway House, 134 – 140 Church Road, Hove, BN3 2DL. Our VAT number is 101950648.


You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below.To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

    You also agree:
  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our Terms and Conditions of Use.
  • Not to access without authority, interfere with, damage or disrupt:
  • any part of our site;any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.

We may from time to time provide interactive services on our site, including, without limitation:

  • Chat rooms.
  • Bulletin boards.
  • Forums.
  • Emails.
  • User accounts and account management functionality (which permit users to inter alia manage personal information, save and share preferences and itineraries and review browsing and transactional histories).
  • Accommodation comments and review functionality.
  • Social media widgets, plug-ins and other functionality.
  • Promotions and competitions.
  • Auctions.
  • Surveys and polls.

(“interactive services”).

Where we do provide any interactive service, we will provide information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

Unless otherwise expressly stated, interactive services will be un-moderated.

We use reasonable endeavours to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.

However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

These content standards apply to any and all material which you contribute to our site (“contributions”), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

The materials, information and opinions included and/or expressed in or on accommodation descriptions, reviews, comments, bulletin boards, chat rooms, community pages or other forums or interactive facilities on this Site (“Forums”) are not necessarily ours or our content providers.

We do not undertake to monitor or review Forums, and the content of Forums is not our responsibility.

We may remove or modify any content without prior notice or liability at any time in our sole discretion.

Any use of the Forums will be at your own risk and will be subject to the disclaimers and limitations of liability set out above and elsewhere in the Terms and Conditions of Use.

We will determine, at our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the Terms and Conditions of Use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Suspension and/or deletion of your user account.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.